Comparison of mobile applications of selected postal operators in Slovakia

Abstract

In recent times, the popularity of mobile applications and e-commerce has soared. The emergence of smartphones in the global market has led to a remarkable transformation in the use of the internet and smart technology. With the development of mobile applications and the development of the Internet, e-commerce also began to develop. In addition, the latter also helps the development and growth of postal operators, thanks to which companies are able to deliver their products to the customer quickly, safely and with high-quality service. Customers expect to be informed in real time about the status of their shipment, to be able to submit a shipment request within a few clicks, and to be able to quickly and easily find the nearest pick-up and drop-off points. The aim of this paper is to carry out primary research aimed at obtaining respondents' experience with postal operators in Slovakia and their mobile applications in order to create a comparison of mobile applications of selected postal operators in Slovakia.