Comparing scanning behaviour in web search on small and large screens

Abstract

Although web search on mobile devices is common, little is known about how users read search result lists on a small screen. We used eye tracking to compare users' scanning behaviour of web search engine result pages on a small screen (hand-held devices) and a large screen (desktops or laptops). The objective was to determine whether search result pages should be designed differently for mobile devices. To compare scanning behaviour, we considered only the fixation time and scanning strategy using our new method called 'Trackback'. The results showed that on a small screen, users spend relatively more time to conduct a search than they do on a large screen, despite tending to look less far ahead beyond the link that they eventually select. They also show a stronger tendency to seek information within the top three results on a small screen than on a large screen. The reason for this tendency may be difficulties in reading and the relative location of page folds. The results clearly indicated that scanning behaviour during web search on a small screen is different from that on a large screen. Thus, research efforts should be invested in improving the presentation of search engine result pages on small screens, taking scanning behaviour into account. This will help provide a better search experience in terms of search time, accuracy of finding correct links, and user satisfaction.