Abstract
Purpose The purpose of this study was to compare and analyze the job satisfaction, organizational commitment and turnover intention of professors, technical-administrative servants and outsourced workers of the Federal University of the State of Rio de Janeiro (UNIRIO). Design/methodology/approach The authors conducted analyses of variance, with the multiple comparisons made using Tukey’s post hoc tests, as well as regression analyses. The sample of 297 workers included 115 faculty members, 86 technical-administrative servants and 96 outsourced employees. Findings The results showed that the job satisfaction of outsourced workers was significantly higher than that of the public servants. On the other hand, professors presented the highest level of affective commitment, significantly higher than technical-administrative employees and outsourced workers. Turnover intention of outsourced workers was lower than that of technical-administrative employees, despite the stability of the latter group. Practical implications From a practical standpoint, the results may guide the development human resource management policies and practices aligned with the reality and the needs of public servants and outsourced employees, thus fostering their job satisfaction, commitment and retention. Originality/value This study is relevant given the increased use of outsourced labor in the public administration and the relative paucity of empirical studies with this group of workers, as evidenced by the review of the national literature. Moreover, as the theme of outsourcing is quite controversial, the authors hope this new evidence contributes to the debate.
Highlights
Productive restructuring and the movement toward the flexibility of labor relations has led to an increased use of outsourced labor, in private as well as in public organizations and institutions
The bold values indicate the most satisfied group in each item, which show that outsourced workers were more satisfied than the public servants on 10 of the 15 items (67 per cent)
In the case of normative commitment, we found that technical-administrative in education staff (TAEs) were significantly less committed than faculty members and outsourced workers
Summary
Productive restructuring and the movement toward the flexibility of labor relations has led to an increased use of outsourced labor, in private as well as in public organizations and institutions. From this point of view, outsourcing would be beneficial to organizations, as it allows them to concentrate efforts on their core business and to increase efficiency, as they transfer responsibilities related to peripheral activities – such as cleaning, security and maintenance – to specialized companies (Girardi, 1999)
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