Abstract
Through online banking, users can transact money on a safe website run by their building society, credit union, or virtual bank. Everyone needs rapid banking solutions in today's demanding world in order to live a better living. Currently, internet banking is available at practically all Indian banks. People now have much simpler access to banking online, which also saves a great deal of time. The types of issues consumers run across when utilizing business banking apps are covered by this study. A range of e- channels, including ATMs, credit cards, debit cards, internet banking, mobile banking, electronic cash transfers, and electronic clearing services, are available through online banking for accessing banking services. ATMs are utilized more frequently than other e-channels in the Indian e-banking landscape, nonetheless. ICICI Bank is a private sector bank that focuses on its customers. All of ICICI Bank's facilities and services are centered on its customers. KEYWORDS: - Digital banking, Internet banking, mobile banking, digitalization.
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