Abstract

The purpose of sentiment classification is to determine whether a particular document has a positive or negative nuance. Sentiment classification is extensively used in many business domains to improve products or services by understanding the opinions of customers regarding these products. Deep learning achieves state-of-the-art results in various challenging domains. With the success of deep learning, many studies have proposed deep-learning-based sentiment classification models and achieved better performances compared with conventional machine learning models. However, one practical issue occurring in deep-learning-based sentiment classification is that the best model structure depends on the characteristics of the dataset on which the deep learning model is trained; moreover, it is manually determined based on the domain knowledge of an expert or selected from a grid search of possible candidates. Herein, we present a comparative study of different deep-learning-based sentiment classification model structures to derive meaningful implications for building sentiment classification models. Specifically, eight deep-learning models, three based on convolutional neural networks and five based on recurrent neural networks, with two types of input structures, i.e., word level and character level, are compared for 13 review datasets, and the classification performances are discussed under different perspectives.

Highlights

  • With the rapid growth of online shopping, competition has become increasingly intense as both new players and traditional offline players, such as department stores and supermarkets who have opened online stores, are constantly entering the market [1], [2]

  • We investigated the effects of two different input levels on the classification performance

  • Sentiment classification performances improved in accordance with the training dataset volume, irrespective of the model structure; the larger the dataset size, the better was the classification performance

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Summary

Introduction

With the rapid growth of online shopping, competition has become increasingly intense as both new players and traditional offline players, such as department stores and supermarkets who have opened online stores, are constantly entering the market [1], [2]. In this e-commerce industry, millions of people express their opinions regarding purchased goods or services on popular review sites or on their personal media, such as blogs or social network services [3]. Sentiment analysis generally refers to the classification of the sentiment of reviews (positive or negative); it generally implies the quantitative extraction of opinions, feelings, and subjectivity of texts, such as sarcasm, emoticons, and fake news detection [12], [13]

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