Comparative Case Study of Teamwork on Zoom and Gather.Town

Abstract

Teamwork is a strategy for successful learning. With the Coronavirus outbreak, many universities began to rely on synchronous video conferencing and/or metaverse platforms. This study examines the difference between undergraduate students’ perceptions and experiences of teamwork on Zoom and Gather.Town. A mixed-method comparative case study was conducted in which a questionnaire survey was administered to 20 undergraduate students in Korea, followed by in-depth interviews and participant observation; reflective journal writing was also examined. The data were quantitatively and qualitatively analyzed. The results show that the students had a higher perception of teamwork on Gather.Town than on Zoom. Gather.Town was effective because of the sense of presence and mobility of space it afforded, the social presence it facilitated through avatars, empowerment, and openness of emotions, and the differences in the interface and social platform. The findings can aid in the selection of platforms to suit the needs of students and instructors and in the design and implementation of effective teamwork activities on the selected platform.