Abstract
Digital transformation speeds up and strengthens an already growing demand for a well-functioning public administration with e-governmental services. The outbreak of the global Covid-19 pandemic edged such actions forward even more. Public administration with embedded institutions enables the formulation of a competitive environment. The implication of digital services can decrease the negative effects of an economic crisis. Evidence-based policy-making is a component of good governance next to transparency, sustainability, efficiency, integrity and an approach of being people-centric. Digitalisation brings new challenges for public service and governments are taking various measures in response to them. There is an evolving need for citizen-centric electronic public administration services. National performance can be expansively analysed in a globalised world – with international comparisons. The paper conducts an international comparative analysis about the developments of citizen-centric digital transformation in public administration after 2014 with special focus on Hungary and selected reference countries.
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