COMMUNITY SATISFACTION INDEX AT THE POPULATION AND CIVIL REGISTRATION OFFICE OF ROKAN HULU REGENCY

Abstract

This study examined the Community Satisfaction Index at the Population and Civil Registration Office of Rokan Hulu Regency with a number of respondents was 150 people. The selection of respondents was carried out by applying the proportional random sampling technique, namely by means of respondents being selected at random and determined according to the area coverage of each service unit. The results of the Community Satisfaction Index assessment survey from the service recipients of the Population and Civil Registration Office of Rokan Hulu Regency in 2022 obtained the number 85.6023, which means that the service performance of the Rokan Hulu Regency has a service quality of "A" and it is in the service category of "Very Good.”