Community Request Queue Management System for Local Government Unit of Cabanatuan City

Abstract

The Community Request Queue Management System for Local Government Unit of Cabanatuan City aimed to give solutions to the following struggles of Barangay officials: pen and paper storage management, complicated retrieval of records, and compromised set up due to the COVID-19 pandemic. The system went through the stages of the Software Development Life Cycle, namely: Stage 1 – Requirement Analysis; Stage 2 – System Design; Stage 3 – Development; Stage 4 – Testing; Stage 5 – Deployment; and Stage 6 - Maintenance. The system took ten months to design and develop. Different softwares were used for the development of the user and admin interface using programming languages, which are HTML, Java, and PHP. For the development of the database, MySQL was utilized. It has been strongly agreed by Barangay Officials and users based on the following criteria: functionality, usability, efficiency, portability, reliability, and security. The system gave the barangay officials a modern, convenient, and efficient way of performing their services. It lessened the people coming in and out in the barangay hall, thus resulting in the adherence to the COVID-19 protocols. The Community Request Queue Management System for Local Government Unit of Cabanatuan City provided the Sumacab Sur Citizens an alternative way of submitting inquiries, filing complaints and requesting documents. The Barangay Personnel were able to produce printed requested documents and give their response via e-mail.