Abstract

ABSTRACT This paper is based on an analysis of the calls to a time-limited hotline specifically set up in response to the SARS crisis in Hong Kong in 2003. The findings of the study indicate that the arena and level of concern raised by the hotline callers are associated with the situation of the callers and the developmental phase of the disaster. The authors call for welfare service organizations to adopt a differential service focus for different phases of disaster development, when they are confronted with similar public health hazards in the future. The study also identifies the special role played by women in containing the epidemic, and suggests more gender sensitive intervention planning in addressing the needs of women in their gate-keeping and care-giving roles during an epidemic.

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