Community Policing and the Work Routines of Street-Level Officers

Abstract

Most of the literature on community policing suggests, either implicitly or explicitly, that the daily activities of community police officers will differ from the activities traditionally engaged in by police officers. The majority of studies examining officer work routines were conducted prior to the rapid proliferation of community policing throughout police departments in the United States. Any attempt to determine the nature and extent of community policing needs to include an examination of the daily activities of line-level personnel charged with its implementation. The current study, using systematic social observation data, provides a description and comparison of the work routines of both community-oriented and traditional police officers in a city implementing community-oriented policing. Many of the findings are similar to those of previous workload studies. However, the findings also indicate that community officers devoted significantly more time to nontraditional policing activities than beat officers. Further, 911 beat officers spent significantly more time engaged in traditional policing activities than community officers.