Community-based corporate social responsibility activities and employee job satisfaction in the U.S. hotel industry: An explanatory study

Abstract

Abstract As the hotel industry continues to expand, the leadership of those organizations has concentrated attention on ways to incorporate corporate social responsibility activities into their business operations. However, the notion of how such corporate social responsibility strategies might enhance the level of employee job satisfaction has received limited attention in research. The research problem focused on exploring and discovering information on corporate social responsibility activities and how those undertakings might predict employees' level of job satisfaction. The results indicated a statistically significant positive, predictive relationship between the corporate social responsibility of involvement in the community and employees' level of job satisfaction within the U.S. hotel industry. Further testing through moderation analyses did not provide any evidence for a moderating effect of age or gender, indicating that higher involvement in the community predicted higher employees' job satisfaction regardless of the employee's gender or age. Based on the results, leaders within the hotel industry may benefit from the implementation of a cooperative relationship with their stakeholders when promoting corporate social responsibility activities and employee job satisfaction within a hotel organization.