Abstract
The International Journal of Integrated Care (IJIC) is an online, open-access, peer-reviewed scientific journal that publishes original articles in the field of integrated care on a continuous basis.IJIC has an Impact Factor of 5.120 (2020 JCR, received in June 2021)The IJIC 20th Anniversary Issue was published in 2021.
Highlights
This qualitative study compared communication between GP-led and nurse-led telephone triage in primary care for patients who had a requested a same-day face-to-face appointment with a GP
Theory: Understanding how clinicians interact with patients during telephone triage is central to managing the demand for primary and secondary care
We currently know very little about how telephone triage may be affecting the delivery of primary health care
Summary
November 2013 Publisher: Igitur publishing URL: http://www.ijic.org Communicative Practices in Nurse vs GP-Led Telephone Triage: A Comparative Investigation Jamie Murdoch, University of East Anglia, United Kingdom
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