Abstract
Plain Old Telephone Service (POTS) is undergoing many changes. The phones themselves may no longer be “plain”; the service is no longer limited to just connecting two voices. This forum concentrates on the design, evaluation, and standardization of telephone-based interfaces. There are four central topics: (1) the current design issues with treating the telephone as an interface for users of many services; (2) the concerns of national and international standards bodies for phone-based interfaces; (3) the human factors issues surrounding the incorporation of speech synthesis and speech recognition into the telephone network; and (4) innovative design responses to current limitations. Overall is a trend from POTS to pixels.
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