Communication Styles of the Non-Teaching Personnel of St. Paul University Iloilo: Basis for Future Training Programs

Abstract

Communication styles, as representation of individuals, exhibit the culture of a particular organization or institution. It can be viewed as a process of comprehending the set of attitudes, values, beliefs, and behaviors of each member and, at the same time, shared by everyone in the organization. This study was conducted to determine the communication styles of the non-teaching personnel of St. Paul University Iloilo. Specifically, it determined the profile of the respondents according to sex, age group, and length of service and the predominant communication style among the non-teaching personnel when taken as an entire group and when grouped according to sex, age group, and length of service. The Communication Style Measure constructed by Norton (1983), comprised of 11 styles, was utilized for this study. The results revealed that the 73 non-teaching personnel each utilized different communication styles. The Friendly communication style was regarded as the most predominant approach among the non-teaching personnel when classified as an entire group. When classified according to sex, age group, and length of service, the Friendly communication style still emerged as the most prevailing among the majority of the respondents. It is recommended that the school administrators nurture the amiable and pleasant communication atmosphere that prevails in the workplace. The friendly communication style that occurs in this working environment is an indication of a smooth interaction among its members and a collegial approach in the way the administrative staff and other employees interact with one another. Policies and activities, including the conduct of training programs that would cultivate this setting should be continuously implemented and enhanced.