Abstract
To analyze the communication resources reported by managers in the business environment and compare the resources used to those reported by business professionals. 82 professionals volunteered to participate in the research, divided into 50 managers (MP) and 32 business professionals (BP) from industry section in Caxias do Sul and the surrounding region (Brazil). A questionnaire with 4 topics was used: personal data, self-assessment of communicative behavior, self-assessment of communicative resources, and selection of positive and negative resources influencing communication. Regarding communicative behavior, both groups reported normal voice but with significant differences regarding the use of softness in communication, 25% of MP and only 4% of BP. Both groups selected the following main positive resources: knowledge of subject, use of proper vocabulary, and objectivity. The negative resources were, similarly, the lack of subject domain, criticism or prejudgment, and improper vocabulary. Finally, analyzing the degree of influence of each communicative resource, the MP highlighted tone of voice as an important positive resource, while the BP pointed the subject domain. Still, the monotonous voice for MP and nervousness for BP were indicated as the main negative influences. Managers value more communicative resources connected to communicative attitude, such as tone of voice and expression, while business professionals worry about demonstrating security and technical understanding of the subject.
Highlights
METHODSSpeech-language performance in the business environment is different to clinical performance, having as its main objective the development and improvement of communication within the cohort of collaborators in the company, as well as acting in the promotion of the health of these professionals[1,2,3,4,5,6].Professionals working in the corporate environment are part of the population, which seeks out speech-language therapy, with the aim of improving communication[1,2,3]
The results in terms of tone of voice, showed that, in the Manager Professionals (MP), 64% reported the use of a regular tone of voice and the same was found with 78.1% of the business professionals (BP)
A significant statistical difference was seen (p=0.018), since it was observed that 25% of the BP reported using a weak voice while only 4% of MP
Summary
METHODSSpeech-language performance in the business environment is different to clinical performance, having as its main objective the development and improvement of communication within the cohort of collaborators in the company, as well as acting in the promotion of the health of these professionals[1,2,3,4,5,6].Professionals working in the corporate environment are part of the population, which seeks out speech-language therapy, with the aim of improving communication[1,2,3]. The operational group is responsible for executing, in a practical way, innumerable tasks, and is evaluated for this It is on the group of managers that the greater requirement for expressive behavior falls, aimed at leadership, supported by abilities with public communication, attitude and persuasion. The function exercised in the company (manager or functional role) can influence the way in which communicative resources are valued. These relations are established according to the degree of appropriation, production and communication represented by political and economic powers. Interpersonal communication and communicative relationships are factors that influence the attainment of a better standing on the economic, political and social plane, as well as denoting reliability, knowledge, creativity, self-motivation and ability to work in a team[1,2,3,4,5,6,7,8]
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