Abstract
Covid-19 pandemic as the background of the Work From Home (WFH) policy is believed to have increased major participation in communication technology and changed communication patterns. The research aims to know the implementation of WFH during the pandemic, the use of communication technology, the communication patterns during WFH have changed from face to face to Computer Mediated Communication (CMC), and the important factors for the success of WFH. A qualitative method with a descriptive case study approach and a semi-structured interview technique are used. The theory is media richness theory. The results showed that WFH offered advantages and disadvantages for employees and organizations. WFH featured various types of technology/media, from lean to rich. Communication technology plays an important role during WFH which causes changes in communication patterns. Different technologies/media vary in its ability to reproduce messages. During WFH, CMC creates a different climate than face to face communication, because CMC is not as rich as face to face communication. In implementing WFH, even after the pandemic, it is necessary to pay attention to the needs of organizations and employees and the main factors of successful WFH implementation so that WFH can be as effective as working in an office.
Highlights
All countries are shocked by the global Covid-19 pandemic, which is and quickly transmitted through human contact or through objects exposed to the virus
The research aims to know the implementation of Work From Home (WFH) during the pandemic, the use of communication technology, the communication patterns during WFH have changed from face to face to Computer Mediated Communication (CMC), and the important factors for the success of WFH
In response to the crisis, several countries have implemented lockdowns and social distancing policy, including Indonesia, which has implemented social distancing and “stay at home” policies. These policies are in the form of Work From Home (WFH), School From Home (SFH), and worship from home, in order to stop the spread of Covid-19
Summary
All countries are shocked by the global Covid-19 pandemic, which is and quickly transmitted through human contact or through objects exposed to the virus. In response to the crisis, several countries have implemented lockdowns and social distancing policy, including Indonesia, which has implemented social distancing and “stay at home” policies. These policies are in the form of Work From Home (WFH), School From Home (SFH), and worship from home, in order to stop the spread of Covid-19. The concept of Work From Home (WFH) has been the subject of discussion and the theme of global research for researchers in the last 10 years, but this global phenomenon has begun to receive more attention in the arrival of the Covid-19 attack and has become an alternative strategy for many organizations in the world (Mustajab et al 2020)
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