Communication Modes Used for Information Sharing in Construction Projects of Pakistan

Abstract

The construction industry is characterized as complex, fragmented, dynamic, and involves many parties. Therefore effective communication for information sharing is essential to overcome these challenges. A comprehensive review of previously published literature and questionnaire survey was done to collect this study's data. 161 responses collected from contractors, consultants, and clients were analyzed statistically. The results of the analysis reveal that the practitioners prefer to use Email, Drawings (CAD), Phone Calls, WhatsApp, and Site Meetings for communication. However, they mention that in comparison, Letters (Written Documents and Reports), Stakeholder meetings, Drawing (CAD), Site Meetings, and Phone Calls are more effective communication tools. Based on the discussion, it is summarized that important modes of communication are Drawing (CAD), Phone Calls, Site Meetings, Emails, and WhatsApp, which help in proper understanding and fast mode of communicating the messages. The respondents suggested that the government introduce and enforce the law to adopt modern communication modes for improved communication systems. Also, the practitioner should be motivated to work with virtual environments such as BIM for achieving successful projects.