Abstract
Objective: to identify how professionals from the local public physical rehabilitation unit communicate with deaf peopleseeking specialized care. Methods: exploratory descriptive study with qualitative approach conducted with 32 professionalsworking in physical rehabilitation through self-reporting instrument. Results: two thematic categories emerged from dataanalysis: Using the Brazilian Sign Language, and Improvising communication strategies to interact with deaf patients. Whenprofessionals improvise strategies to communicate with the deaf, it might create barriers that negatively affect the qualityof services provided to this population. Conclusion: communication is inefficient, and effective initiatives focused on thequalification of professionals working in rehabilitation can contribute for them to master the Brazilian Sign Language,ensuring adequate care to deaf clients/patients, in the same way as those provided to people without hearing impairment.
Highlights
Data from the 2010 Census of the Brazilian Institute of Geography and Statistics indicate 24.5 million people with disabilities in Brazil, of which 9.7 million have some degree of hearing loss[1]
Understanding the importance of full communication between rehabilitation teams and everyone who seeks care in public programs offered to the population, in order to ensure equality and citizenship rights to the deaf, this study aimed to identify how professionals from the local physical rehabilitation unit communicate with deaf people seeking specialized care
The first, seeking theoretical saturation in the interviews of the study participants; and the second, considering the number of participants defined by the sample, as well as seeking representativeness among the 46 professionals working in various sectors of the physical rehabilitation unit in study, since all interact with the deaf clientele
Summary
There is need to ensure an appropriate and specific assistance in health and rehabilitation services to that public, considering effective communication among their needs. Listeners use oral and written language with their verbal codes for communication, a mechanism that cannot always be used by deaf people, since the absence of auditory stimulation affects the speech development. To these people, the Sign Language is recommended[3]. It is imperative to identify the peculiarities in communicating with the deaf, seeking to respect the guiding ethical and legal principles in the various scenarios aimed at assisting the public, including health and rehabilitation services[4]
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