Communication-Based Versus Workflow-Based Redesign: Some Observations From An Experimental Study

Abstract

Modeling and representation approaches and techniques have been used extensively both in business process improvement and in the design and development of information systems, in order to better understand the processes within organizations. The primary purpose of this study is to investigate the effect of different business process representation approaches and related techniques on business process improvement projects. During the last decade, organizational redesign projects have had a very high rate of failure. We focus on four different research questions by conducting an experiment involving 174 students from a mid-sized university in northeastern United States, and analyzing the corresponding empirical data. The analysis of the data from the experiment indicates that an emphasis on the flow of information and communication in business processes can have a positive impact on the success of business process redesign projects.