Abstract
Communication and the Service Encounter: The Value of Convergence. Beverly Sparks and Victor J. Callan. International Journal of Hospitality Management, vol. 11, no. 3, August 1992, pp. 213-24. Pergamon Press, Inc., 660 White Plains Road, Tarrytown, NY 10591-5153. $260 annual institutional subscription rate
Full Text 
Sign-in/Register to access full text options
Sign-in/Register to access full text options 
Paper version not known
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
