Abstract
The paper explores some of the problems of communicating with information technology (IT) and artificial intelligence (AI), and the dilemma encountered by professional practitioners and the general public. Negative aspects of the new technology, including breaches of privacy, are too often not taken into consideration. Technology can become an oppressive force that targets poor people. Voluntary regulation by privately owned internet providers fails to protect human rights. AI has produced algorithms that contain unintended prejudicial biases. An uncritical acceptance of IT and AI may lead to more inequality in our society. Impact assessments for introducing new technology are needed. Professional practitioners and professional bodies need to recognise not only the benefits of the new technology but also its drawbacks. Our society resists overt control and censorship but needs to find a consensus about how to protect public freedom.
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