Communicating production outcomes as gains or losses, operator skill and their effects on safety-related violations in a simulated production context

Abstract

In this study, violation-producing conditions from an organizational and individual point of view are investigated. In concrete terms, framing effects of production outcome displays in relation to production goals, the risk of a technical accident, as well as person-related variables and their impact on violations are investigated based on the theoretical assumptions of prospect theory and risk-taking. It is assumed that violations are more likely when performance is below the aspiration level associated with an anticipated loss. A 2 × 3 factorial experimental design (n = 118) was selected in accordance with the ‘Asian Disease’ decision scenario in the form of a computer-simulated task environment Simulation Waste Water Treatment. Participants acted out the role of a production supervisor running a plant. Experimental conditions were (1) the framing of individual performance outcomes in relation to the production goals in terms of losses or gains, and (2) the risk (20, 35, and 5%) with which an accident (a deflagration) might occur through using a corner-cutting procedure. A significant main effect of the framing conditions and no effect of risk conditions or interaction effect emerged. An additional path analysis shows the influence of risky decision-making and acquired skills in terms of knowledge of the safety-related procedure on a violation. In summary, violations are strongly affected by (a) framing effects of production outcomes when the performance is below the aspiration level and (b) person-related variables, in particular risky decision-making and skill. Results strongly emphasize that we found violation-producing conditions over and above what has so far been proposed and give rise to our claim that communicating production outcomes as gains and the increase of skill increases the likelihood of compliance with safety-related procedures.