Abstract
This study explored doctors’ medical service experiences while communicating with elderly patients. In this qualitative study, the researchers conducted semi-structured interviews with 20 doctors from a regional hospital in Taiwan. The findings revealed that: (a) By providing medical service, doctors can collect patient information more effectively by inquiring about the patients in dialects and guiding the patients’ family members; (b) It is more feasible in medical service of health education to speak slower and louder, apply relatable metaphors or imagery, and reassure the patients’ level of comprehension; (c) Emotional communication behaviors such as listening, patience, care, and psychological support, are key to establishing doctor-patient trust; (d) Allowing caregivers to participate in the communication process will help to establish good partnerships, thereby promoting patient compliance and increasing treatment efficacies in the medical service. The results can serve as a reference for the government and medical units to design medical service training programs for enhancing doctor-patient communication.
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