Abstract
The performance assessment of water supply engineering services plays a key role in urban water policy-making and water pricing reform. It might not be valid to assess the performance in terms of some macro indicators based on the data mainly from water supply industries. This article conducted a study from the perspective of water users through questionnaire surveys. A relevant index system of drinking water supply engineering service was developed in the sight of water users. The Customer Satisfaction Index (CSI) theory was adopted to quantify these indices. The weights of indices were measured by using the Analytical Hierarchy Process (AHP) method. Nanjing city is taken as a case study area to illustrate the developed methods. The weights calculated showed that water price was the most important indicator and the next was water quality. The calculated total satisfaction score displayed an intermediate level for the water supply engineering services. Among the indices, the satisfaction score for water price is the lowest. The results showed that the water supply engineering services and the water price system should be improved to meet the need of most residents in Nanjing city.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
