Combining a human performance model and a Six Sigma model to assess performance in a military environment

Abstract

Military officials continually search for improvements in processes that focus on high-performance outcomes. This qualitative study investigated process improvements of two departments within the Naval Diving and Salvage Training Center (the Security Department and the Testing Department) by assessing performance levels of the two departments using a combinatorial model from human performance theory and Six Sigma theory. Study findings produced strong empirical evidence with specific recommendations for initiating cost-effective interventions for improvements. The Behavior Engineering Model was used to identify possible solutions to post-training performance gaps identified during the evaluation.