Abstract

Severalmetrics in the supply chain performance assessment system cannot be uncovered by merely putting a strategy into action. Meanwhile, the balanced scorecard strategynecessitates the incorporation of numerous measures derived from the implementation of strategies,ultimately guidingthe business towardits long-term orientation. The same is true for evaluating the effectiveness of a supply chain. The Business Service Chain (BSC)takes three viewpoints of the Supply Chain Operations Reference (SCOR)and expands them into four: financial, customer, internal business, and innovation and learning. Both the SCORand BSC methods can be utilized to implement a sustainable supply chain management system. These two methodswereemployed to solve supply chain issues in the constructionindustry. BSC aimed to compensate forSCOR’s limited focus on performance by considering two angles—those of internal business operations and customers. When compared to SCOR, BSC’s uniformity in the supply chain allowedfor more adaptable metrics when resizing; more applicable models, encompassingall processes;and easier performance monitoring; all through the utilization ofvarious metrics.

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