Abstract
Partial least squares structural equation modelling has proven very valuable to study the unexplored and complex public service innovation networks (PSINs) in the public sector, from a socio-economic stance. Web have modelled PSINs’ three structural variables—Social, Actors, and Functioning mode—using a sample of original data (n = 233). Our PSINs’ model confirms them as instruments that produce public service innovation—involving technological and nontechnological characteristics. Additionally, we set-up a novel and potentially fruitful methodology to study the intricate formation and impact of complex socio-economical structures that connect innovation and public services. Hence, our research supports a better and extended use of PSINs as a tool for policy and service co-design and co-implementation. And we open a promising line of studies involving multi-actor collaboration in the public sector.
Highlights
The “service innovation studies” [1,2,3,4,5,6,7] have researched, at length, the relationship between innovation and services
We found a profusion of lay publications and public sector professional events showing that public service innovation networks (PSINs) are a real and frequently used option for governments and other agents to develop public service innovation [20,21,22,23,24,25,26]
We have successfully described public service innovation networks (PSINs) as instruments related to public service innovation—involving soft and hard elements—and specific outcomes
Summary
The “service innovation studies” [1,2,3,4,5,6,7] have researched, at length, the relationship between innovation and services. Analyzing the use of these “multilevel” practices, service innovation studies link linear models and innovation practices—tenders, public-private partnerships, even design thinking—with traditional administration and new public management paradigms [3,4,9,13]. They link interactive, circular, or networked practices—living labs, public-private innovation networks, hackathons—with today’s greater need for public coordination and collaboration. This need is addressed by the new public governance paradigm [9,12,14,15]
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