Collaborative IT offshoring relationships and professional role identities: Reflections from a field study

Abstract

While IT offshoring has generated heated debates both in scholarly circles and in the popular press, its impact on professional role identities and career experiences of situated individuals in both onshore and offshore locations has received much less attention. In this paper, we present a qualitative case study featuring a large global German technology firm and examine the multiple ways in which working within a collaborative offshoring arrangement has influenced the reconfiguration of German and Indian respondents' professional role identities. In light of these changes, the findings also highlight how emerging offshoring practices led to an ongoing reassessment of our respondents' career aspirations and strategies. In particular, our study draws attention to the often complex means deployed by individuals working in an offshoring environment to further their career prospects. From a practitioner perspective, we suggest several steps managers can take to help employees overcome the anxiety and insecurities, which inevitably seem to accompany the offshoring phenomenon.