Abstract
Based on the case of the leading European furniture haulage company, this article contributes to works about the respective roles of inter-organizational information systems and relational investment. The relational perspective we chose allowed to observe empirically a double innovation: technological, with the implementation of the tool by top management; but also organizational, through a form of ??human re-connection??, first implemented by the operators themselves before being gradually integrated by management. Finally, the case study highlights how important it is to develop transversality and knowledge diffusion at the operational level of collaborations.
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