Collaborating with Information Technology: Implementing Web Search at the University of New Mexico

Abstract

The University of New Mexico (UNM) has used the Google Search Appliance (GSA) to provide search for the University's Web content. When the GSA license expired, the campus Information Technologies (IT) department and the University Libraries (UL) took the opportunity to collaborate on a re-launch of the service as a joint project. By collaborating closely with IT, the UL personnel gained insight and first-hand information on how to optimize the Libraries’ Web presence. Outcomes were positive, both in the resulting product and in building bridges between the work cultures.