Abstract
BackgroundMany patients choose to audio-record their medical consultations so that they can relisten to them at home and share them with family. Consultation audio-recordings can improve patients’ recall and understanding of medical information and increase their involvement in decision making. A hospital-endorsed consultation audio-recording mobile app would provide patients with the permission and means to audio-record their consultations. The Theory of Planned Behavior provides a framework for understanding how patients can be encouraged to appropriately audio-record consultations.ObjectiveThe aim of this study was to use a co-design process to develop a consultation audio-recording mobile app called SecondEars.MethodsApp development began with stakeholder engagement, followed by a series of 6 co-design workshops and then user acceptance testing. Stakeholder engagement included advice from legal, information technology (IT), clinical and allied health leads; digital strategy; and medical records. he co-design workshops were attended by: patient consumers, members of the research team, IT staff, the app designers, clinicians, and staff from medical records. During workshops 1 to 4, the purpose and scope of the app were refined, possible pitfalls were addressed, and design features were discussed. The app designers then incorporated the results from these workshops to produce a wireframe mock-up of the proposed SecondEars app, which was presented for feedback at workshops 5 and 6.ResultsThe stakeholders identified 6 requirements for the app, including that it be patient driven, secure, clear in terms of legal responsibilities, linked to the patient’s medical record, and that it should require minimal upfront and ongoing resources. These requirements informed the scope of the co-design workshops. The workshops were attended by between 4 and 13 people. The workshop attendees developed a list of required features and suggestions for user interface design. The app developers used these requirements and recommendations to develop a prototype of the SecondEars app in iOS, which was then refined through user acceptance testing.ConclusionsThe SecondEars app allows patients to have control and autonomy over audio-recording and sharing their consultations while maintaining privacy and safety for medical information and legal protection for clinicians. The app has been designed to have low upkeep and minimal impact on clinical processes. The SecondEars prototype is currently being tested with patients in a clinical setting.
Highlights
BackgroundFacilitating Patient-Centered CareShared decision making and patient participation are essential elements of patient-centered care [1]
Each stage of the development process resulted in requirements and refinements that were incorporated into the final design of the SecondEars app
The audio-recordings would be securely hosted through a cloud solution (Amazon Web Servers) with an interface to allow the medical record staff to access the audio-recordings and manually upload them to the patient’s medical record if necessary, meeting requirement 3
Summary
BackgroundFacilitating Patient-Centered CareShared decision making and patient participation are essential elements of patient-centered care [1]. A suitable consultation audio-recording smartphone app would promote responsible use of consultation audio-recording, meet relevant legal requirements, and align with patient-centered care by placing control in the hands of the patient. Consultation audio-recordings can improve patients’ recall and understanding of medical information and increase their involvement in decision making. Results: The stakeholders identified 6 requirements for the app, including that it be patient driven, secure, clear in terms of legal responsibilities, linked to the patient’s medical record, and that it should require minimal upfront and ongoing resources. These requirements informed the scope of the co-design workshops. The SecondEars prototype is currently being tested with patients in a clinical setting
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