Abstract
ABSTRACT This study aims to examine the perception of work-related attitudes and behavioral outcomes among domestic seasonal hospitality workers, categorized based on their cluster distribution. The research identifies two distinct profiles of domestic seasonal workers (satisfied – SAT, and dissatisfied – DISAT), revealing significant differences in their perceptions of both attitudinal and behavioral outcomes within the hospitality industry. This finding challenges the existing knowledge by highlighting the limitations of a one-size-fits-all approach to managing seasonal workers. The study underscores the necessity for tailored strategies that recognize and cater to the specific needs of different worker profiles. By addressing these distinct needs, HR managers can significantly enhance the likelihood of seasonal domestic workers returning for subsequent seasons or opting for permanent positions within the hospitality industry.
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