Clustering preference data in the presence of response-style bias.

Abstract

Preference data, such as Likert scale data, are often obtained in questionnaire-based surveys. Clustering respondents based on survey items is useful for discovering latent structures. However, cluster analysis of preference data may be affected by response styles, that is, a respondent's systematic response tendencies irrespective of the item content. For example, some respondents may tend to select ratings at the ends of the scale, which is called an 'extreme response style'. A cluster of respondents with an extreme response style can be mistakenly identified as a content-based cluster. To address this problem, we propose a novel method of clustering respondents based on their indicated preferences for a set of items while correcting for response-style bias. We first introduce a new framework to detect, and correct for, response styles by generalizing the definition of response styles used in constrained dual scaling. We then simultaneously correct for response styles and perform a cluster analysis based on the corrected preference data. A simulation study shows that the proposed method yields better clustering accuracy than the existing methods do. We apply the method to empirical data from four different countries concerning social values.