Abstract

The authors, within the present research, aim at making more extensive use of ICT by developing a cloud service strategy that will contribute to the dissemination of knowledge and help in deployment. Companies will be able to assess their readiness to implement cloud services, explore the approaches, benefits and disadvantages of cloud services. Cloud services are a solution to most SMEs, regardless of size, activity or existing ICT infrastructure. Smaller companies can implement SaaS-type solutions, but companies with advanced ICT infrastructure can focus on IaaS and PaaS-type solutions.

Highlights

  • The study has been conducted during the COVID-19 pandemic and an emergency state has been declared

  • The viewpoints are based on ISO/IEC 42010: 2007, ISO Standard Reference Model for Open Distributed Processing (RM-ODP), TOGAF [49]

  • The aim of the research has been to develop a strategy for the deployment of cloud services

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Summary

INTRODUCTION

The study has been conducted during the COVID-19 pandemic and an emergency state has been declared. The state of emergency applies to all organisations and institutions, so it is required to keep social distancing and preferably stay at home. People are forced to withdraw from services provided by companies, and this situation affects economy and the existence of companies. The above factors have led to an increased need for the deployment of information and communication technologies (hereinafter – ICT) to continue providing services. In this context, companies must be able to work remotely and provide services electronically through the global web. Cloud strategy contains assessment of current situation and provides improvement plan

ANALYSIS OF AN EXISTING SITUATION
ASSESSING SME READINESS FOR CLOUD SERVICES
ICT BY INDUSTRY
Infrastructure Building Blocks
CLOUD SERVICES
MIGRATION APPROACHES
ASSESSING ICT MATURITY LEVEL OF SMES
VIII. CHANGE MANAGEMENT
Continuous improvement
CLASSIFICATION AND DESCRIPTION OF VIEWPOINTS
Group – Original
Group – Disciple Use of ICT
Group – Continuous Improvement
Findings
CONCLUSION

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