Cloud Service Management System for Innovative Clusters. Application for North-West Region of Romania

Abstract

In order to stimulate and optimize the organization and management of innovative clusters from value chain perspective and guide their planning activities towards a differentiation strategy in which cluster members cooperate, we propose a Cloud Service Management System (CSMS) that provides IT services for these innovative clusters companies that can be customized for both enterprises with the associated clusters. Within such a system, actors begin to depend one on another and to take advantage of the local knowledge base. Each cluster is designed to have a different profile which will integrate all the companies mapped with it, with the objective of keeping the profile and data for each company. For the existing companies the idea is to migrate their services into the related cluster for integration within CSMS. Thus, our proposed CSMS will consider and meet different quality of services (QoS) parameters of each individual enterprise and service which will be included in specific Service Level Agreements (SLAs), after the negotiation between the cloud service provider and the CSMS. Realizing that technological progress is at the heart of regional development and decision-makers could support the development of technology clusters towards transforming them into regional innovative clusters, the application of our proposal aims to overcome existing bottlenecks in terms of business strategies and regional development policies in the North-West region of Romania.