Abstract
In the modern arena, the Information and Communication Technologies (ICTs) have been playing a vital role in every walks of our day to day life. In order to enhance the ICT capacity and align with the global technology transformations, the developing countries have started introducing the computerization and automation processes at different levels of the governments. The several research studies revealed that the existing legacy of governance system and their services in current state have several issues and challenges in terms of timeliness, cost of services, delay in service delivery, time-bound availability of services (24/7/365), inefficiency services, ease of service and discomforts, poor service collaboration, absence of responsiveness, and limited security of sensitive information/documents. A significant question is still unanswered that how to bring the Citizens and Government bodies closer for alleviating the aforementioned issues and challenges of existing government system services. This research paper aims to investigate the issues and challenges in the current status of Governance and partial E-Governance systems which encompass the computerization or automation process. The research designs a cloud framework for effective delivery of citizen centric services in general and Ethiopia as a specific case study. After rigorous analysis of prior research efforts, along with primary survey and interview, it was clearly observed that cloud computing can be an alternative instrumental for significant transformation of governmental service delivery. The research paper used a mix of exploratory and constructive research design and methodology with qualitative & quantitative data analysis approach. Finally, a Cloud Based E-Governance (CBEG) Framework is designed for the delivery of Ethiopian Citizen Centric Services. The validation, evaluation and acceptance test of the framework proves that the revealed knowledge can provide a significant transformation towards the betterment of the E Governance Services Delivery Systems.
Highlights
Information and Communication Technologies (ICTs) in the modern arena have been playing a vital role in every walks of our day to day life and changing the way people act and perform their tasks
The research designs a cloud framework for effective delivery of citizen centric services in general and Ethiopia as a specific case study
A Cloud Based E-Governance (CBEG) Framework is designed for the delivery of Ethiopian Citizen Centric Services
Summary
Information and Communication Technologies (ICTs) in the modern arena have been playing a vital role in every walks of our day to day life and changing the way people act and perform their tasks. ICT can be used as a means to deliver effective and efficient governance services to the citizens and government bodies altogether. While e-government is defined as an only delivery of government services using data or information to the public using electronic means. The E-governance (Electronic Governance) can be defined as when the Governing body uses ICTs as a tool for delivering government services, exchange of information, communication, transactions, integration of various stand-alone systems and services between government-to-citizen (G2C), and government-to-business (G2B) services for the citizens for empowering them. It is observed that most of the developing and developed countries have been focusing on the citizen-centric services over the network, i.e. called as e-governance. Citizen’s desire is focused on the higher level of service or information access of the government services. The major service delivery models in this domain of study are Government to Government (G2G), Government to Citizen (G2C) and Government to Business (G2B)
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