Abstract
Background: The adoption of cloud services can enable enterprises to realise improved cost structures, agility and productivity, yet the rate of adoption has been measured. Despite the benefits of cloud computing and the fact that the overall adoption of public cloud services is gaining momentum, South African large enterprises are cautious in adopting the services of cloud service providers because of perceived challenges of cloud adoption. Objectives: The objective of this study was to examine how do South African large enterprises assess and advance their cloud readiness and maturity such that cloud service practices contribute positively to business efficiency and agility whilst mitigating against the perceived risks of cloud computing. Method: This research employed a qualitative approach using in-depth interviews. Sixteen South African large enterprise cases were studied by interacting with respondents associated with cloud decision-making. Data were collected from specific cases, utilising non-probability sampling. Results: Reinvention of the organisation can be enabled through the advanced, integrated cloud and analytic features available through the global public cloud providers such as artificial intelligence and machine learning. A cloud maturity framework and a cloud capability maturity model to optimise and advance cloud maturity status are presented. Conclusion: This article guides information technology (IT) managers to achieve an optimal cloud maturity status level using a proposed cloud capability maturity model. The cloud framework developed in this study will assist IT managers and decision-makers to use evidence-based management principles to determine their maturity of cloud adoption.
Highlights
According to Moonasar and Naicker (2018), large enterprises could use frameworks to assess their readiness and maturity of cloud services adoption
The conceptual model of this study proposes that the readiness and the propensity to adopt specific cloud service models will determine the cloud maturity of an organisation
These findings were supported by the diffusion of innovation (DOI) theory and the findings from the DOI sub-category of Reinvention within the DOI theme of this study
Summary
According to Moonasar and Naicker (2018), large enterprises could use frameworks to assess their readiness and maturity of cloud services adoption. The benefits of cloud services adoption by large enterprises include the following: enablement and realisation of improved cost structures, greater agility and improved productivity. These cloud adoption benefits have resulted in an acceleration of cloud service implementation by large enterprises (Moonasar 2019). Despite the benefits of cloud computing and the fact that the overall adoption of public cloud services is gaining momentum, South African large enterprises are cautious in adopting the services of cloud service providers because of perceived challenges of cloud adoption
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