Abstract
ABSTRACTBy analyzing interview and survey data from U.S. Forest Service employees, we examined the strategies used for communicating about climate change within the agency and their effectiveness from the perspective of agency employees. We found a limited awareness among employees regarding climate policy. We found that horizontal information flow through informal social networks was an important way in which climate-change information was communicated. We also found a lack of confidence among employees in their ability to provide feedback to agency leadership. Our results suggest that (1) agency leadership’s ability to set priorities and deliver positive vision is important for increasing employee awareness and inspiring actions, (2) the agency could play a role in facilitating formal and informal networking among employees, and (3) using advanced information technologies may contribute to information flow horizontally and vertically, formally and informally.
Published Version
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