Client satisfaction methods: Input from parents with children in foster care.

Abstract

Although significant research has been conducted on the effectiveness of foster care services, the viewpoints of parents with children in foster care are routinely neglected. This manuscript describes a series of focus group interviews that included parents who have children in foster care. The purpose of the interviews was to learn about effective methods for designing an ongoing system for collecting client satisfaction data. In addition to providing insights on preferred methods for collecting this data, the parents provided extensive information about their perceived treatment as consumers of services within this privatized foster care system. In addition, the authors provide details on the methods utilized to conduct these groups.