Client partnership throughout the performance improvement/human performance technology model

Abstract

Partnerships between the performance consultant and client occur through collaboration with all stakeholders to make decisions during every phase of the human performance technology (HPT) process. During the HPT process, the performance consultant fulfills the role of expert, critic, facilitator, doer, and spectator. Regardless of the role, a performance consultant needs to assess the ongoing situation, apply the appropriate skills and techniques required to adequately handle the situation, and foster customer partnership and collaboration through the HPT life cycle.