Client-centred care means that I am a valued human being.

Abstract

Canadian occupational therapists have increasingly adopted a client-centred approach to practice. Interpretation of what "client-centred" means has been diverse and varied. Professionals have written about the characteristics of this approach to care but no reported studies could be found that examined the client's perspective. The omission of the client perspective is puzzling when partnership, client involvement in decision making, and client empowerment are thought to be fundamental elements of this approach to practice. A qualitative research approach, using focus groups was employed to explore the opinions and perspectives of individuals with experience of mental illness and the mental health service delivery system. Seventeen individuals participated in three focus groups to discuss the meaning of a client-centred approach to practice. Participants assessed the inadequacies of past and present practices and recommended needed changes. Their central message was the need for individuals with mental illness to be viewed as valuable human beings by service providers and by society.