Client and counsellor narrative accounts of congruence during the most helpful and hindering events of an initial counselling session

Abstract

Abstract The role of congruence in establishing and maintaining a therapeutic alliance has been emphasized by theorists within the humanistic/person‐centred tradition. However, there appears to be a lack of research that explores the processes occurring during moments of congruence or incongruence. The main objective of the present study was to gather qualitative data about congruence based on both participants’ narrative accounts of their subjective reactions during the most helpful and the most hindering event of an initial counselling session. Client and counsellor recollections of their experiences during these two events were stimulated through the replay of a video‐tape after the session. The event identification came from the client through a Brief Structured Recall interview. During the hindering event, both participants were incongruent. There was a mismatch between what they were feeling and what they were expressing verbally and/or non‐verbally. At the same time the client was feeling criticise...