Clear Expectations, Communication, and Flexibility: Unlocking the Potential of an Education Department Through a Nontraditional Staffing Structure

Abstract

ABSTRACTAfter an outside evaluator identified key areas of improvement, the Education Department at the Bruce Museum refocused staff responsibilities in order to meet audience needs. To utilize staff effectively, the department underwent a radical restructuring, transitioning from a traditional vertical structure to a horizontal, integrated management style. Adopting a horizontal management structure is not without its challenges, but the outcomes are significant. As a result, attendance for school and family programs has increased substantially. Three principal features of staff interactions – clear expectations, communication, and flexibility – have been the keys to the success of this restructuring. While every museum will face various challenges adopting a nontraditional staffing structure, this article provides methods to successfully rethink management at any institution.