Civility: A concept analysis revisited

Abstract

BackgroundNurses have an ethical obligation to create cultures of civility, treat others with respect and dignity, and foster healthy, inclusive work environments that protect worker and patient safety. PurposeBecause concepts are known to change over time, this concept analysis compares the original concept of civility published in 2008 with the current concept analysis of civility. MethodsThe Walker and Avant method of concept analysis was utilized. FindingsAntecedents, defining attributes, ideal and unintended consequences, relevant cases, and an operational definition of civility are presented. A conceptual model illustrates antecedents, defining attributes, consequences of civility, and the role perception plays when assessing, interpreting, experiencing, and responding to incivility. DiscussionAuthentic civility, rather than “mere civility,” is urgently needed to build meaningful relationships, create healthy, productive work and learning environments, and foster organizational cultures of inclusivity and belonging.