Abstract
One of the key features of the Philippine police reorganization in 1991 was the creation of a civilian review called the People's Law Enforcement Board. Using surveys, this study examines the factors that determine satisfaction with the board among complainants and board reviewed officers in the National Capital Region of the Philippines. The results suggest that procedural independence has greater significant influence on satisfaction than structural independence. Likewise, efficiency significantly influences satisfaction. Case outcome is significantly related to the satisfaction of complainants. However, case outcome has no significant influence to the satisfaction of the police with the board. A mixed type of civilian review and speedy resolution of cases are proposed.
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