Civil servants’ integrity in public sector: the case of Nepal

Abstract

Civil servants' integrity in delivering public service is the heart and soul of public sector governance worldwide, including in Nepal. Ensuring a higher level of integrity for civil servants is complex, as it is affected by several factors. With this consideration, this study aims to examine the factors affecting the integrity of civil servants in the delivery of public services in Nepal. Data on this subject were derived from the Nepal National Governance Survey 2017/18, and analyzed using a logistic regression model. The findings revealed that citizens perceived civil servants’ integrity in public service was positively affected by civil servants’ compliance with rules, their responsiveness in delivering service, their service on time, their hassle-free service, and their adequate salary, whereas negatively affected by civil servants’ prior network/connection with citizens and their asking or receiving a bribe for public service. Therefore, the concerned authorities should focus on these factors to build and maintain civil servants' integrity in delivering public service. Our findings provide empirical evidence for concerned authorities who can contribute to adopting innovative governance approaches and appropriate policies to build and maintain civil servants’ integrity in the coming days. The study contributes to the field of integrity and public service by highlighting the factors affecting the integrity of civil servants in the delivery of public services.