Civil Protests as an Informal Part of Institution of Administrative Complaints

Abstract

The article analyzes the phenomenon of civil protests in the context of the transformation of the institution of administrative complaints. In Russian socio-economic conditions, a non-market feedback signal in the form of a complaints institute has traditionally been used to coordinate the flows of distribution within the framework of public property. The mechanism of the influence of complaints on decision-making in retrospect is investigated. Based on Hirschman's theory, the universal nature of contemporary complaints, including forms of civil protest, is substantiated. Their use is demonstrated in the field of management, in the public sector in the provision of services by organizations of various forms of ownership and in market competitive strategies of Western societies. The logic of the development of this signaling mechanism is necessary for understanding the current stage of the transformation of the institution of administrative complaints, depending on the bureaucratic apparatus, into form of equal dialogue with the authorities in Russia