Abstract
During large-scale manmade or natural disasters, such as Superstorm Sandy and Hurricanes Harvey and Irma, collaborations among government agencies, NGOs, and businesses need to be coordinated to provide necessary resources to respond to emergency events. However, resources from citizens themselves are underutilized, such as their equipment or expertise. The citizen participation via social media enhanced the situational awareness, but the response management is still mainly handled by the government or government-sanctioned partners. By harnessing the power of citizen crowdsourcing, government agencies can create enhanced disaster situation awareness and facilitate effective utilization of resources provided by citizen volunteers, resulting in more effective disaster responses. This chapter presents a public engagement in emergency response (PEER) framework that provides an online and mobile crowdsourcing platform for incident reporting and citizens' resource volunteering as well as an intelligent recommender system to match-make citizen resources with emergency tasks.
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