Citizens’ or Government’s Will? Exploration of Why Indonesia’s Local Governments Adopt Technologies for Open Government

Hafizh Rafizal Adnan,Achmad Nizar Hidayanto,Sherah Kurnia

doi:10.3390/su132011197

Hafizh Rafizal Adnan, Achmad Nizar Hidayanto + Show 1 more

Open Access

https://doi.org/10.3390/su132011197

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Journal: Sustainability	Publication Date: Oct 11, 2021
Citations: 5	License type: CC BY 4.0

Affiliation: University of Indonesia, University of Melbourne

Abstract

Web 2.0 is a technology that enables collaboration between citizens and the government to actualise the concept of open government. The adoption of technology in the public sector is known to have positive impacts in fostering public sector innovation, including in developing countries with various problems that require collaboration between citizens and the government. However, currently studies concerning open government technology adoption in developing countries are limited. Indonesia as an example of a developing and democratic country provides a suitable context to explore this phenomenon. Moreover, there are many local government institutions in Indonesia, especially on Java Island, that have implemented Web 2.0 to support open government initiatives. Therefore, this research aims to explore key factors influencing the adoption of the Web 2.0 platform by local government institutions in Indonesia. Multiple theories are combined to guide the exploration of the influencing factors related to technology, organisations, management, and the environment. Based on a multiple case study involving five local government institutions in Indonesia, we identified fifteen factors affecting the adoption of Web 2.0 technology. This study offers both research and practical implications that can be considered by government and other key stakeholders to optimise public participation and information access through the adoption of open government initiatives.

Highlights

Along with the development of Information Technology and the internet, government transparency and information disclosure have received growing attention from academics and practitioners [1]
This study has revealed factors influencing Web 2.0 technology adoption to support open government initiatives in Indonesian local government, which has been previously lacking in the literature
Theory, this study identified fifteen factors influencing Web 2.0 adoption, which were classified into four different categories: technological, organisational, managerial, and environmental factors

Summary

Introduction

Along with the development of Information Technology and the internet, government transparency and information disclosure have received growing attention from academics and practitioners [1]. Open government is one of the initiatives that aims to establish a more transparent government and increase citizen participation in government processes. Open government is defined as an effort to provide government information and data in a free format, which can be accessed and explored by the public [2]. Open government enables citizens to monitor and influence government processes through access to government information and access to decision-making arenas [3]. The presence of public participation, transparency, and collaboration among stakeholders are several characteristics of open government [4]. Open government is not limited to information disclosure by the government, and includes dynamic interaction between government and other related stakeholders to support the government process. Many countries around the world have implemented open government initiatives

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